Investigating complaints

Investigating complaints by employees about their working conditions, working hours or payment below the staturory minimum wage.

Employees can file a complaint with the Labour Inspectorate if their employer does not comply with the legal provisions of the Working Conditions Act, the Working Hours Act or the Minimum Wage and Minimum Holiday Allowance Act and it has proved impossible to reach a solution to the problem in mutual consultation with the employer.

Apart from the employee himself, such reports can also originate from someone close to the situation; for instance from a colleague, a family member, a representative of a trade union, a social worker or a legal assistance counsellor.

Anonymous notifications and tips from parties without any (direct) interest will only be investigated if it is plausible that there is a dangerous situation in a work place which seriously threatens the health and/or safety of employees. In addition, if payment below the statutory minimum wage and/or minimum holiday allowance can be demonstrated, anonymous tips will be investigated.

Complaints in areas in which the Labour Inspectorate has no jurisdiction are passed on to the relevant authority.

Reporting complaints

Serious complaints can be reported to the central intake of the Labour Inspectorate.

Telephone: 0800 27 00 00 0 (free from within the Netherlands)
Fax: +31(0)70 333 61 61 

You can also use the form for submitting a complaint.